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State of Rhode Island Public Utilities Commission and Division of Public Utilities and Carriers

Docket No. 5022 - Suspension of Service Terminations and Certain Collections Activities During the COVID-19 Emergency

Public Utilities Commission Notice of Emergency Open Meeting and comments received from regulated public utilities
Public Utilities Commission (PUC) Order No. 23786 suspending service terminations and collection activities by all regulated electric, natural gas, water and sewer utilities during the COVID-19 Emergency. IssuedMarch 16, 2020.
PUC Notice to Solicit Written Public Comments - Comments and Responses due 3/26/2020
- Comments from regulated electric, natural gas & water utilities regarding the suspension of service terminations and certain collections activities during the COVID-19 emergency
- Division of Public Utilities (Division) Comments
PUC Notice of Open Meeting - March 30, 2020
PUC Order No. 23807 issued to all regulated electric, natural gas, water and sewer utilities extending its March 16, 2020 Order - Response from utilities due April 9, 2020
- Utilities' Responses to PUC's Order 23807
- Division of Public Utilities Comments
PUC Notice to Solicit Written Comments - Comments submitted by:
PUC Order 23809 extending Order issued on March 16, 2020 and March 30, 2020 - Response from utilities due April 30, 2020 and public comments due May 4, 2020. Comments submitted by::
PUC Order No. 23826 extending Orders issued on March 16, 2020, March 30, 2020 and April 13, 2020 - Response from utilities is due May 15, 2020 and May 22, 2020.
- Utilities' plans for commencing collection activities in response to PUC Order 23826, Paragraph 5:
- Utilities' response on collection activities, PUC Order, 23826, Paragraph 4:
- Division review of utility’s plans for commencing full collections activities and comments regarding the extension of PUC Orders.
- Public Comments (from organization and individual)
PUC Order No. 23836 extending Orders issued on March 16, 2020, March 30, 2020, April 13, 2020 and May 8, 2020. Order issued June 2, 2020
- Utilities' response on collection activities, PUC Order 23836, Paragraph 7 (due July 6, 2020)
- Division's Comments (7/7/20)
- PUC Notice to Solicit Comments - Public comments due on or before July 7, 2020
  - Public Comments (from several organizations)
  - Public Comment - George Wiley Center
PUC Order No. 23866 issued to regulated utilities on suspension of service terminations and collection activities during the COVID-19 Emergency. Order issused July 15, 2020
The George Wiley Center's request to extend suspension of service terminations beyond June 25, 2021 (Commennts due June 23, 2021)
- National Grid Response to PUC Data Request 5 regarding collection activity (6/22/21)
- National Grid comments t (6/23/21)
- Division comments (6/24/21)
- Center for Justice comments (6/23/21)
- George Wiley comments (6/23/21)
Pleadings relating to Utiltities' Credit/Debit Card and Waived Fees:
- National Grid's Motion for Extension of Time to Comply w/ PUC Order relating to waiving credit and
  debit card fees (6/3/20)
- National Grid's reponse to PUC Data Request 2 regarding credit waiver (6/15/20)
- National Grid's reponse to PUC Data Request 2-4 regarding credit waiver (6//19/20)
- PUC Order 23854 granting National Grid's Motion for Extension (6/25/20)
- Utilities' Response to PUC Data Request - Regarding the Quantification of Waived Fees (due 10/15/20):
- Utilities' Response to PUC Data Request Regarding the Quantification of Waived Fees Spring 2021 Update (due 4/15/21)
- Utilities' Response to PUC Data Request Regarding the Quantification of Waived Fees - August 2021 Update )
- Response to PUC Notice to Solicit Comments regarding whether to lift prohibition on the assessment of certain fees (to suspend late fees, interest charges, credit card fees, debit card fees, and ACH fees) (October 25, 2021)
- At Open Meeting held November 5, 2021, the Commission unanimous voted to require National Grid to file the current weekly arrearage reports on a monthly basis in Docket No. 5026.
National Grid's Responses to PUC Data Request 1- Weekly Financial Information Related to COVID-19 - Reporting from June 2020 through October 2021. Effective November 2021, National Grid was directed to submit current weekly arrearage reports on a monthly basis in Docket No. 5026. See PUC Order 24424
PUC Order 24424 issued to the utilities. The PUC voted to
1. to allow reinstatement of the late fees/interest charges after at least 30-days’ notice to affected customers
2. to require the utilities to continue to absorb any online payment transaction fees and to allow the utilities who do not have those costs included in their cost of service the opportunity to file for rate recovery on a going forward basis through a specific ratemaking mechanism that would be in effect through the utility’s next rate case
3. changed the timing of National Grid’s COVID-19 related reporting requirements from weekly to monthly. National Grid shall file teh COVID-19 reports in Docket No. 5026.
4. Closed Docket No. 5022
Financial information and data report related to COVID-19 from other regulated utilities are also submitted in Docket 5026