Docket 3476 - The Narragansett Electric Co. d/b/a National Grid, formerly New England Gas Co. - Service Quality Plan (SQP) Status of docket: Closed. I. Proceeding Relating to Initial Service Quality Plan filed September 30, 2002 Commission issues Report & Order No. 17605 approving New England Gas' SQP with modifications. Order issued 11/21/03 New England Gas - Testimony/Exhibits in support of SQP: New England Gas - Direct testimony of witness Karen Czaplewski and Charles Meunier in support of Service Quality Plan (09/30/02) New England Gas - Direct testimony of Lawrence Kaufmann, PhD (1/15/03) New England Gas - Rebuttal testimony of Karen Czaplewski (01/16/03) New England Gas - Supplemental rebuttal testimony of Karen Czaplewski (2/21/03) New England Gas - Brief and Plan Synopsis providing an overview of the Company's SQP and incorporating changes raised at hearings (6/23/03) Division of Public Utilities and Intervenors Motions and Testimony: Motion to Intervene of The Energy Council of RI - Granted intervention status. Motion to Intervene of Local 12431 - United Steelworkers of America - Granted intervention status. New England Gas Objection to Local 12431 Motion to Intervene Division of Public Utilities & Carriers - Direct Testimony of Richard Lelash (11/22/02) Division of Public Utilities - Surrebuttal Testimony of Richard Lelash II. Agreement to Modify Performance Benchmarks filed October 1, 2012 National Grid & Division of Public Utilities - Agreement to Modify Performance Benchmarks (filed 10/1/12 & 10/24/12) Commission Order No. 20864 approving the Agreements to Modify Peformance Benchmarks. Written Order issued November 9, 2012. III. National Grid's Request for Relief from Penalty filed June 22, 2018 National Grid's Request for Relief (6/22/18) Division of Public Utilities and Carriers' Reply to National Grid's Request (7/30/18) PUC Order 23437 granting request for a wavier for the penalty (2/22/19) IV. National Grid's Request for Relief from Penalty filed 7/17/20 National Grid's Request for Relief of Penalty Because of Exogenous Events (7/17/20) Quaterly filings associated with the July 17, 2020 request for relief are National Grid' SQP Q4-2019 and SQP Q1- 2020 National Grid's Brief on the Definition of Exogenous Events (8/27/20) National Grid's Supplemental Request for Relief (9/24/20) Division's Position Memorandum (9/29/20) PUC Order 23962 issued to National Grid on the Company’s July 27, 2020 request for relief of penalty under the Gas Service Quality Plan. Order issued 1/5/2021. V. National Grid's Petition to Modify Service Measures filed November 4, 2021 National Grid’s petition to modify its service measures in its Gas Service Quality Plan for effect for fiscal year 2022 Division's Position Memorandum (1/6/2022) National Grid's response to PUC Data Request 1 (1/20/22) National Grid's response to PUC Dafa Request 2 (2/8/22) National Grid's response to PUC Data Request 2 (2/17/22) VI. Compliance Filings - National Grid's Fiscal Year Annual Reports on Gas Service Quality Plan FY 2004 FY 2005 FY 2006 FY 2007 FY 2008 FY 2009 FY 2010 FY 2011 FY 2012 FY 2013 FY 2013 Revised FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2019 FY 2020 FY 2021 FY 2022 FY 2023 FY 2024 FY 2024 Revised