Narragansett Electric Co. - Service Quality Plan - Docket 3628

I. Pleadings relating to initial Service Quality Plan (from August 2004 - July 2005)

Narragansett Electric proposed Service Quality Plan (8/2/04)
Procedural Schedule for Docket (9/17/04)
Request to Modify Procedural Schedule (10/22/04)
Revised Procedural Schedule (10/27/04)
Agreement in principle reached between Narragansett Electric and Division of Public Utilities (11/12/04)
Narragansett Electric response to Division's 1st set of data requests (11/03/04)
Notice of Hearing scheduled January 11, 2005 (12/31/04)
Narragansett Electric & Division of Public Utilities Service Quality Plan Settlement Agreement and Supplemental Testimony/Exhibits in Support (12/29/04)
Division of Public Utilities - Testimony of John Stutz addressing Settlement Agreement pertaining to Narragansett Electric Service Quality Plan (12/31/04)
Narragansett Electric response to Commission's 1st set of data requests (1/24/05)
Division of Public Utilities response to Commission's 1st set of data requests (1/25/05)
Narragansett Electric response to Commission's 2nd set of data requests (2/2/05)
Commission Report & Order No. 18294 approving a Settlement Agreement to incorporate a new Service Quality Plan effective January 1, 2005. (issued 7/12/05)

II. Pleadings, Petitions & Filings submitted post PUC Report and Order No. 18294 (July, 2005 - December 2021)

National Grid - Agreement between National Grid and the Division of Public Utilities to modify performance benchmarks and amend existing Service Quality Plan (filed 3/14/07)
Commission Order No. 19020 approving Settlement of the National Grid and Division to modify benchmarks in Company's Service Quality Plan (issued 7/13/07)
National Grid - Request to Modify Settlement Agreement between National Grid and the Division (1/8/16)
National Grid - Response to PUC 1st Set of Data Requests (3/4/16)
National Grid - Response to PUC 2nd Set of Data Requests (4/13/16)
Division of Public Utilities' Memorandum supporting National Grid's Request to Modify (4/22/16)
PUC Order No. 22456 approving National Grid’s January 8, 2106 proposed modifications to the Customer Contact standard of its Service Quality Plan. Written Order issued 6/28/16.
National Grid - Request for approval to classify March 1, 2021 and March 2, 2021 as Major Event Days for purposes of calculating reliability performance standards under the 2016 Amended Electric Service Quality Plan (7/5/.21)
National Grid - Response to PUC Data Request 1 (10/15/21)
National Grid - Response to PUC Data Request 2 (12/21/21)

III. RI Energy's Updated SQP in accordance with PUC's September 27, 2023 Open Meeting decision in AMF Docket No. 22-49-EL (12/27/23)

Rhode Island Energy's Updated Service Quality Plan and Targets & Threshold Proposal in accordance with PUC motions and votes at September 27, 2023 in AMF Docket No. 22-49-EL (12/27/23)
- RI Energy - Adam Ramos Entry of Appearance (7/15/24)

IV. Filings Relating to Service Quality Plan submitted in 2024

V. Filings Relating to Service Quality Plan submitted in 2025

VI. Narragansett Electric's Service Quality Annual Compliance Filings (Years 2005 - Present):